Returns & Exchanges

We want you to feel as confident and beautiful as possible in your Charlotte Tilbury purchases, which is why we offer a simple 30-day return policy for items in their original packaging. If you are not completely satisfied with your magic makeup or skincare, we are here to help with a seamless exchange or refund process.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Products

Carefully place your items back into their original Charlotte Tilbury packaging, ensuring all promotional gifts are included if returning a full set.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our Magic Team receives and inspects your return, we will process your refund or ship your exchange within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing